We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible ideally, within a matter of days because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint at the earliest opportunity and within 6 months of the incident that caused the problem, or within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
Complaints should be addressed to the Practice Manager. He/she will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint. Clinical complaints will ultimately be dealt with by one of the GP Partners. Wherever possible this will not be the doctor named in the complaint, although he/she will be involved in the investigation.