Noticeboard

Late May Holiday -  The surgery will be CLOSED on Monday 31st of May for the public holiday. If you require urgent medical advice please contact your local pharmacy, minor injury unit or NHS 24 on 111.


COVID Vaccine for unpaid/unregistered carers - You can now book an appointment by calling 0800 030 8013 and select option 3.


We have completed the first and second doses of the COVID vaccine for all 75+ aged patients and shielders.


All other age groups/categories will be completed in community hubs which will be communicated to you directly by the Health Board and not the practice. You can visit NHS Inform or call the COVID vaccine helpline on 0800 030 8013 for any queries.


To reduce footfall at the surgery, all prescriptions must be picked up by a pharmacy driver and sicklines must be posted out to your home. Please do NOT come to the surgery for either of these.


Also if you are a new patient looking to register with the practice, please do NOT come to the surgery to do this, instead see the following page for more information on how to register.


For a guide to GP services during COVID-19 please see the following video - Guide to GP Services


Our Practice Policy for COVID-19


Staff Training - The surgery will be CLOSED every Tuesday between 12.30 - 13.30 for the forseeable future for staff training. For urgent matters, there will still be a telephone service.


Online booking of GP appointments via. Patient Access is currently SUSPENDED due to coronavirus. The text reminder service is also disabled at present.

Practice Policies

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately.  Further information is available regarding the complaints procedure from reception.

 

Violence

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 



 
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